Prescription Collection

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Prescription Collection - Brockwood Pharmacy, Dorking

Why prescription collection is useful


Travelling long distances for your repeat prescriptions can be inconvenient, especially if you find it difficult travelling due to a healthcare condition. You needn’t worry about the time it takes to get to your pharmacy and back. As a local pharmacy, we take care of our local community. We look after all of our patients, especially the vulnerable ones; keeping everyone safe and stress-free by offering a free prescription collection service.


What the prescription collection process involves


As a patient, you can choose our local pharmacy to dispense all of your repeat or one-off prescriptions. When your prescription released from your GP surgery, it will be sent to our pharmacy for assembly, ready to be picked up at a time that suits you. Electronic prescriptions are the best form of prescription as they can be sent to any dispenser you wish and are highly secure, reliable and confidential – with the added benefit of no back and forth with the usual paper-based prescription.


What to do if you have a repeat prescription and your using our prescription collection service?


If you are using our service and you order your repeat prescriptions directly with your surgery, it isn’t absolutely necessary to inform us of a pending prescription, however, if you require the prescription urgently, by contacting us, we will have the prescription ready for you as soon as possible. We advise you put your repeat prescription order in with your surgery at least five working days before you run out of your medication. This gives enough time for your surgery to process the prescription, send it to us / for us to pick it up, assemble it and have it ready for collection.


If you would like the pharmacy to order your prescription from your surgery on your behalf, we would need you to contact us at the pharmacy five working days before you run out of your medication. This gives enough time for your surgery to process the prescription, send it to us / for us to pick it up, assemble it and have it ready for collection.


What if I’m having issues with my prescription?


If you are noticing side effects or troublesome symptom throughout the use of your prescription, then it is best to give us a call on 01306 888564 or visit the pharmacy for a consultation who can determine if you need to be referred to your prescribing GP.


What if I want to change my pharmacy?


If you wish to change or cancel your choice of a pharmacy, then you can do so at any time. All you have to do is change your nominated pharmacy by informing your new pharmacy. Some GP surgeries also request that you notify them too. You can also issue multiple prescriptions to multiple locations as you wish, but it is advised to keep them to just the one pharmacy so that they are able to collate a medication history which enables pharmacists to identify potential medication interactions and it also reduces the risk of lost prescriptions.


What Brockwood Pharmacy, Dorking can offer you


As your committed local community pharmacy, we offer all of our patients the choice to opt into our prescription collection service. If you’re happy to access the service, we will collect your prescriptions on your behalf with the necessary permissions in place. Our service is completely confidential and extremely efficient. You will be able to collect your prescriptions at your earliest convenience.


Give us a call on 01306 888564 or pop in-store today for more information about the prescription collection process.

Opening Hours

Monday – Wednesday8.30 – 18.30
Thursday8.30 – 16.30
Friday8.30 – 18.30
Saturday9.00 – 13.00
Holidays Closed

Quick Contact

  • Address 1 Bentsbrook Close North Holmwood, Dorking, Surrey, RH5 4HY
  • Phone 01306 888564
pauline woolman
pauline woolman
Excellent professional service- very happy help?
Fiona Watts
Fiona Watts
Staff are always so friendly and efficient. Brilliant pharmacy
Christian Bass
Christian Bass
All the staff at Brockwood, are very kind, understanding and very helpful. My mother - In law has a monthly prescription, which is already for me to collect every month without any problems at all. When she was started on a new drug, the staff told me when she was to be gaven these tablets, and explained any possible effects to look out for. Would recommend Brockwood Pharmacy/ and practice to friends. ?% Thank you to all the staff.
P Raine
P Raine
Excellent service - resolved a longstanding problem that numerous other GPs and Pharmacists have been unable to resolve. Good work and thanks!
Tom Daly
Tom Daly
What a friendly, helpful and professional service! There was a recent shortage of a critical medication for me and my prescription was unable to be fulfilled, however, they went out of their way and phoned all the the other pharmacies in Dorking to see if the item could be sourced. Alas, no luck (Brexit?) but they were able to suggest an alternative and advise on the course of action to enable me to source it. To my great relief the alternative medication was supplied the next day. I am eternally grateful. Thanks:-)
Tom Lennon
Tom Lennon
The staff here are always nice, friendly and helpful. The opening hours are really convenient too, especially the Saturday mornings.
Alison Edser
Alison Edser
Such an amazing helpful team with just the perfect community spirt just so appreciated