Working through the pandemic and community feedback

At Brockwood Pharmacy, we are proud to have watched our pharmacy grow so much during its almost four years in operation. In that time, our staff has grown, and our list of services has expanded. One thing that hasn’t changed is our commitment to prioritising patients above all.

We are delighted that these efforts are being noticed and appreciated by the local community. Since we opened, Joanna, a regular who has been with us, wrote some lovely words about her experience with us over the years.

In her message, Joanna consistently pointed out the friendliness of our staff: “You always get a friendly greeting, a smile and never feel you’re just a number on a conveyor belt, here’s your meds, now off you go!”

Brockwood Pharmacy staff

The value in being a local community pharmacy is that we can make a real effort to be as personable and welcoming as possible. All of our patients matter to us, and we care greatly about helping them with their day-to-day healthcare needs.

As part of the local community, we end up seeing many familiar faces regularly. As Joanna says, regulars can expect “chatting by name in regular conversation” and “you feel then you can ask for advice on other aspects of medications”. Building bonds with people in the community is rewarding in itself, but we are delighted to hear it helps patients feel at ease enough to discuss matters they otherwise might not.

She also noted how universal this behaviour is: “I have yet to hear anyone not being asked, ‘how are you today? Are you okay with what you have been prescribed?’ Then going over their meds, what to take and when – all in a nice, friendly way, no rush, easily explained.”

Brockwood Pharmacy

This attitude has only grown in prevalence since the onset of the Covid-19 pandemic. In particular, Joanna found “Zo and his staff so very helpful”, and when she was too anxious to leave the house between March and September, “Alina was so kind and patient with me. My meds would get delivered monthly to my door, no contact at all.” She would always ask if there was anything she could bring, even though the shop was only next door. “Bless her, during my worst time she was a breath of fresh air.”

The pandemic has especially highlighted the need to take care of our mental health when human contact becomes scarce. Our staff “always found time for that little encouraging conversation” with Joanna, and helped her to “feel not alone in the world.” During a difficult year, we are so pleased to have helped ease the burden of loneliness for our patients through home deliveries and supportive chats.

We would like to thank our wonderful staff for making Brockwood Pharmacy such a caring place, and thanks again to Joanna for the very kind words.

pauline woolman
pauline woolman
Excellent professional service- very happy help?
Fiona Watts
Fiona Watts
Staff are always so friendly and efficient. Brilliant pharmacy
Christian Bass
Christian Bass
All the staff at Brockwood, are very kind, understanding and very helpful. My mother - In law has a monthly prescription, which is already for me to collect every month without any problems at all. When she was started on a new drug, the staff told me when she was to be gaven these tablets, and explained any possible effects to look out for. Would recommend Brockwood Pharmacy/ and practice to friends. ?% Thank you to all the staff.
P Raine
P Raine
Excellent service - resolved a longstanding problem that numerous other GPs and Pharmacists have been unable to resolve. Good work and thanks!
Tom Daly
Tom Daly
What a friendly, helpful and professional service! There was a recent shortage of a critical medication for me and my prescription was unable to be fulfilled, however, they went out of their way and phoned all the the other pharmacies in Dorking to see if the item could be sourced. Alas, no luck (Brexit?) but they were able to suggest an alternative and advise on the course of action to enable me to source it. To my great relief the alternative medication was supplied the next day. I am eternally grateful. Thanks:-)
Tom Lennon
Tom Lennon
The staff here are always nice, friendly and helpful. The opening hours are really convenient too, especially the Saturday mornings.
Alison Edser
Alison Edser
Such an amazing helpful team with just the perfect community spirt just so appreciated