Heartwarming Message From Brockwood Pharmacy Patient Highlights Staff Efforts Through Pandemic

A green cross logo outside a pharmacy

Brockwood Pharmacy recently received a message from a patient detailing how they have helped her throughout the Covid-19 pandemic.

Joanna, a regular patient at the pharmacy, made repeated references to the friendliness of staff: “You always get a friendly greeting, a smile, and never feel you’re just a number on a conveyor belt.”

Brockwood’s position as a community pharmacy in a rural location means staff can more easily form bonds with patients. Regulars can expect “chatting by name in regular conversation” and “you feel then you can ask for advice on other aspects of medications.”

Perhaps the biggest advantage of this type of pharmacy is how the increased personability can enhance the healthcare experience. Patients feel more confident opening up about their health issues if they have an authentic connection to the staff treating them.

This type of behaviour has only grown in prevalence since the onset of the Covid-19 pandemic. Joanna says of one particular staff member, “Alina was so kind and patient with me.” She would deliver medication directly to her door and always spare time for a supportive chat. “Bless her, during my worst time she was a breath of fresh air.”

When Joanna was too anxious to leave the house during the most severe periods of Covid-19, the conversations she would have with staff helped her to “feel not alone in the world.”

Even as the pandemic increases the strain on staff and resources, it is reassuring to hear that healthcare workers are still taking the time to create a welcoming and comfortable experience for their patients. It is also a reminder of how self-isolation has shone a spotlight on mental health, and how important it is for staff to ensure their patients are coping mentally as well as physically.

pauline woolman
pauline woolman
Excellent professional service- very happy help?
Fiona Watts
Fiona Watts
Staff are always so friendly and efficient. Brilliant pharmacy
Christian Bass
Christian Bass
All the staff at Brockwood, are very kind, understanding and very helpful. My mother - In law has a monthly prescription, which is already for me to collect every month without any problems at all. When she was started on a new drug, the staff told me when she was to be gaven these tablets, and explained any possible effects to look out for. Would recommend Brockwood Pharmacy/ and practice to friends. ?% Thank you to all the staff.
P Raine
P Raine
Excellent service - resolved a longstanding problem that numerous other GPs and Pharmacists have been unable to resolve. Good work and thanks!
Tom Daly
Tom Daly
What a friendly, helpful and professional service! There was a recent shortage of a critical medication for me and my prescription was unable to be fulfilled, however, they went out of their way and phoned all the the other pharmacies in Dorking to see if the item could be sourced. Alas, no luck (Brexit?) but they were able to suggest an alternative and advise on the course of action to enable me to source it. To my great relief the alternative medication was supplied the next day. I am eternally grateful. Thanks:-)
Tom Lennon
Tom Lennon
The staff here are always nice, friendly and helpful. The opening hours are really convenient too, especially the Saturday mornings.
Alison Edser
Alison Edser
Such an amazing helpful team with just the perfect community spirt just so appreciated